Terms of service

OVERVIEW

Welcome to The Cultured Collector! The terms “we”, “us”, and “our” refer to The Cultured Collector. By accessing our website or purchasing from our store, you agree to be bound by the following Terms of Service, including all additional terms, conditions and policies referenced herein.

These Terms apply to all users of the site including browsers, vendors, customers, and/or contributors of content. Please read them carefully before using our site or placing an order. If you do not agree, you should not access or use our Services.

1. ACCESS AND ACCOUNT

To access our store and purchase our products, you must be the age of majority in your state or territory. You agree to provide accurate and complete information and maintain the confidentiality of your account. We are not responsible for any unauthorized access to your account.

2. OUR PRODUCTS

We make every effort to display our products accurately. However, variations in color and appearance may occur. We reserve the right to discontinue or limit quantities of any products at our discretion. Product availability is subject to change without notice.

3. ORDERS

Orders are offers to purchase and are only accepted when confirmed by us. We may refuse or cancel an order for any reason, including but not limited to stock availability or suspected fraud. Once confirmed, orders cannot be modified. Returns are managed in accordance with our Refund Policy.

4. PRICES AND BILLING

All prices are in AUD and include GST unless otherwise stated. We reserve the right to change prices at any time. You agree to provide current, complete, and accurate payment information. You authorize us to charge your payment method for the total amount of your order including taxes and shipping.

5. SHIPPING AND DELIVERY

We only ship within Australia. Delivery timeframes are estimates only and may be affected by third-party logistics. We are not liable for delays or lost items due to incorrect shipping details provided by you.

6. RETURNS

Returns for change-of-mind are not accepted. In accordance with Australian Consumer Law, we will provide a refund, exchange, or repair where goods are faulty, not as described, or not fit for purpose. View our full Returns Policy.

7. INTELLECTUAL PROPERTY

All content, trademarks, and branding on this site are owned by The Cultured Collector or its licensors. You may not reproduce, redistribute or exploit any part of the Services without our express written permission.

8. THIRD-PARTY SERVICES

Our site may include links to third-party websites and services. We are not responsible for their content, accuracy or privacy policies. Your use of third-party services is at your own risk.

9. SHOPIFY HOSTING

The Cultured Collector is hosted on Shopify, which enables us to provide Services to you. All purchases are made directly with us, not Shopify. You release Shopify from any liability relating to your transactions with us.

10. PRIVACY

Your submission of personal information is governed by our Privacy Policy [LINK] and Shopify's Privacy Policy. By using our Services, you consent to the handling of your information as described.

11. FEEDBACK

By submitting feedback, you grant us a non-exclusive, royalty-free license to use and publish your comments for any purpose. You are responsible for the legality and accuracy of the feedback you provide.

12. PROHIBITED USES

You may not use our Services for any unlawful purpose or in a way that violates our Terms. This includes distributing malware, infringing on IP rights, spamming, or attempting to breach security.

13. TERMINATION

We reserve the right to terminate your access to our Services at any time without notice for violation of these Terms. Certain clauses such as IP, warranty disclaimers, and limitation of liability will survive termination.

14. DISCLAIMER OF WARRANTIES

Our Services and products are provided "as is" without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free access.

15. LIMITATION OF LIABILITY

To the extent permitted by law, we are not liable for any indirect, incidental or consequential damages arising from your use of the Services or products purchased.

16. INDEMNIFICATION

You agree to indemnify and hold harmless The Cultured Collector, Shopify, and their affiliates from any claims or damages arising from your breach of these Terms or misuse of the Services.

17. GOVERNING LAW

These Terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of Victoria.

18. CHANGES TO TERMS

We reserve the right to update or change these Terms at any time. Continued use of our Services after changes constitutes acceptance of the updated Terms.

19. CONTACT INFORMATION

For any questions regarding these Terms, please contact us at:
The Cultured Collector
info@culturedcollector.com.au